Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how SafeHaven Savings (SafeHaven Savings Limited) collects, uses, and protects your personal information when you visit and use our website. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are and Our Role

We operate a website dedicated to helping Kitchener households build and maintain emergency funds and rainy day reserves. As the data controller, we are responsible for determining how and why we process your personal information. We take this responsibility seriously and implement appropriate safeguards to protect your data throughout its lifecycle.

Information We Collect

We collect information in several ways to provide you with a better experience:

Contact Form Data: When you submit a contact form, we collect your name, email address, phone number, and message content.
Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and browser type.
Cookie Data: We use cookies to remember your preferences and improve site functionality. These are explained in our Cookie Policy.
Device Information: We may collect information about your device, operating system, and IP address to enhance security and performance.

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

Consent: When you submit a contact form or opt-in to communications, you provide explicit consent for us to process your information.
Legitimate Interest: We process usage and cookie data to improve our website, prevent fraud, and enhance user experience.
Legal Obligation: We may process information when required by Canadian law or regulatory requirements.

How We Use Your Information

Your information helps us serve you better in the following ways:

Responding to your inquiries and providing customer support
Improving our website functionality and user experience
Analyzing site traffic and user behavior patterns
Sending you relevant updates or information (only with your consent)
Preventing fraud and maintaining website security
Complying with legal and regulatory requirements

Data Retention Periods

We retain your personal information only for as long as necessary to serve the purposes described in this policy. Specific retention periods are:

Contact Form Messages: Retained for up to 24 months after your last interaction with us, then securely deleted.
Analytics and Cookie Data: Retained for up to 14 months to track usage patterns and improve site performance.
Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
Account Information: If you create an account, retained until you request deletion or your account becomes inactive for 36 months.

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete information.
Right to Deletion: You can request that we delete your personal information, subject to legal obligations.
Right to Opt-Out: You can withdraw consent to marketing communications at any time.
Right to Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Similar Technologies

We use cookies to enhance your browsing experience and gather anonymous analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect website functionality. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you become aware of a security breach, please contact us immediately.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your information when necessary to provide our services, comply with legal requirements, or protect our rights. Any third-party service providers we work with are contractually obligated to maintain the confidentiality and security of your information.

Supervisory Authority and Complaints

You have the right to lodge a complaint with the appropriate data protection authority if you believe we have violated your privacy rights. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which oversees compliance with federal privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information promptly and take appropriate steps to safeguard children's privacy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Phone: +1 519 742 8365

Address: 478 Weber Street North, Waterloo, Ontario N2J 3A8, Canada

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of Canada.